SpanningSync Completes The ical-To-Salesforce Connection

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Update: 7/31/12 - We just received a note from Spanning Sync that the product has been discontinued. They still do make Spanning Backup though, and it's quite a good product! -------------   We're pretty much an Apple/Salesforce shop. Which is why it's always been a little of a pain for our team to use… More»

Remembering My Grandfather, The Founder Of Lark Luggage

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Maybe it’s just this time of year – the High Holidays – but I’ve been having a lot of memories lately, mainly of where I came from, as I try to figure out where I’m going. I was driving from Oakland, to our Berkeley office this morning, and remembered my… More»

WeFeedBack - The UN Channels the Social Web to Launch Global Hunger Campaign

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The United Nations is channeling the reach of the social web, initiating a global internet campaign to help feed school children around the world. WeFeedback is an innovative, global campaign that the UN’s World Food Programme will launch on October 11th, the week leading up to World Food Day on… More»

Why Social Media Alone Won't Work - Social Media Customer Management 101

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You know how hospitality brands don’t really know how to use social media to drive revenue from and create happy relationships with the social customer? Just today, Adam Metz delivered a talk for the PCMA that teaches businesses, in plain language, how to monetize the social customer and revamp… More»

Catch Adam's PCMA Conference Talk on 9/16 Thursday at Hotel Monaco, San Francisco @ 11:30am

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Whether you’re in town this week for the JiveWorld Conference, work, or just some San Francisco sunshine, stop by the Hotel Monaco in San Francisco to catch Adam’s Social Customer Relationship Management talk for the PCMA. What: The Professional Convention Management Association (PCMA) Northern California Conference When: 9/16, Thursday. Registration begins at… More»

The social concept Opens Union Square Office

Posted at 08:35AM • PermalinkNo Comments

Today's a pretty exciting day. In addition to sending the third edition of our first book, There Is No Secret Sauce, to the printer's, we've opened our new 5,000 square foot Union Square office. We'd like to congratulate our long-time office partner, "Sandbox Suites":http://www.sandboxsuites.com , on this great move. Congratulations,… More»

The Metz Guide To JiveWorld (Sold out!)

Posted at 05:06PM in , Permalink1 Comment

We’re very excited to be attending JiveWorld this year, because it’s the big Social Business conference for enterprise-size brands. We’ll be filing dispatches from the conference here on our blog, as well as with CRM Magazine , and perhaps even with our friends at Selling Power . Here’s how I’d… More»

10/5 9amPST/12pmEST WEBINAR: Monetizing The Social Customer Without Breaking The Law

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While the Social Web is an exciting venue for commerce, there are also many potential pitfalls, such as defamation, privacy, and intellectual property concerns. That’s why we’ve crafted this webinar around three big issues (Defamation, Customer Data & Privacy,Intellectual Property on the Social Web), to help brands like… More»

Lessons from the Vault: Turn Your Social Web Strategy into Effective Web Page Design

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Today’s upload from the Vault is a webinar that Adam presented with graphic design guru Mike Gibson, the owner of national design firm Love Has No Logic. The slide essentially teaches businesses how to Bridge the Gap between social web strategy and effective web design, answering key questions like— 1. What… More»

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