March 13, 2012
Some would say that crowdsourcing is the most “mature” of the Social Customer Management use cases, because, in this one, the brand actually creates products and services with their customers. You’ve got to trust and love your customers to do this. The concept is not really that new. European automotive…
November 19, 2009
I’m sitting in my first workshop of the day, Social Innovation In The Cloud (yes, I slept through my two 7:30s, but I’ll catch the replay). This session is largely populated by non-profits who are using cloud-based applications, workflow and CRM (for fundraising).
We began with James Bullard, the director of…